Privacy Policy

We collect the following types of personal information: • Account information: name, email address, phone number, and password when you register. • Booking data: check-in/check-out dates, number of guests, payment method, and booking history. • Profile data: optional avatar photo and additional contact details you provide. • Maintenance & visitor data: information you submit through the resident portal. • Payments: billing details are processed by Pesapal and are not stored on our servers. • Usage data: IP address, browser type, pages visited, and session duration collected automatically via server logs. • Communications: messages you send us via the contact form or email.

We use your personal information to: • Create and manage your account. • Process and confirm bookings and payments. • Send booking confirmations, reminders, and status updates. • Respond to your enquiries and support requests. • Display your reviews and ratings on property listings. • Send important notices about your stay (maintenance alerts, announcements). • Improve our platform through analytics and user feedback. • Comply with legal obligations under Ugandan law.

We do not sell your personal data. We may share it with: • Pesapal: to process online payments securely. • Property managers: limited booking details necessary to arrange your check-in. • Legal authorities: if required by law, court order, or to protect our rights. All third-party service providers are contractually required to handle your data securely and only for the purposes we specify.

We retain your account data for as long as your account is active or as needed to provide services. Booking records are retained for 7 years for accounting and legal compliance. You may request deletion of your account at any time; residual data in backups may persist for up to 90 days.

Our website uses essential cookies for session management and authentication. We use no third-party advertising trackers. Currency preferences are stored in localStorage on your device. You can disable cookies in your browser settings, though this may affect website functionality.

You have the right to: • Access the personal data we hold about you. • Correct any inaccurate or incomplete information. • Request deletion of your account and associated data. • Object to processing of your data for marketing purposes. • Lodge a complaint with the relevant data protection authority. To exercise any of these rights, contact us using the details below.

We use industry-standard security measures including HTTPS encryption, hashed passwords, and regular security reviews. Despite these measures, no internet transmission is 100% secure. We encourage you to use a strong, unique password for your account.

Our services are not directed to children under 18. We do not knowingly collect personal data from minors. If you believe a child has provided us data, contact us immediately and we will delete it.

We may update this Privacy Policy from time to time. We will notify registered users of material changes by email or a prominent notice on the website. Continued use of our services after changes constitutes acceptance of the updated policy.

For privacy enquiries: Phone: +256 701 766641